Changing priorities in supply chain management
The focus on USP (Unique Selling Proposition) modifies the way of thinking in many organizations. Improving the speed of reaching the market, product innovation or ensuring the highest quality of service for customers – these are examples of challenges faced by competing companies.
The implementation of the USP requires coordinated efforts in all areas of the company’s operations – also in supply chain management.
Customer satisfaction – priority I
Global economy and opening up to new markets have created truly complex supply chains. This fact alone has made the work of managers responsible for this area of business operations more difficult than ever before. Currently, we are dealing with another factor – the need to adapt to the diverse expectations of customers.
Although cost optimization and risk reduction will always remain priorities, companies are starting to adopt a more holistic viewpoint where the propensity to save begins to be offset by the impact of the actions taken on customer satisfaction. It is hardly surprising, because building positive customer experiences is the basis for the competitiveness of modern companies, and managers are looking for sources to increase customer satisfaction in all areas of business operations.
The importance of analytical tools in supply chain management
The times when it was enough to use a few simple criteria to identify and eliminate inefficient suppliers is a thing of the past. The increasingly competitive market forces actions based on a detailed analysis of many factors – those that minimize the risk of errors. Managers responsible for managing purchasing departments must know this.
Modern technologies enable effective monitoring of the supply chain and the impact of decisions made on the entire company’s operations. They allow you to get the expected results in the areas of costs, product innovation or customer service.
At Eveneum, we’re not only helping to improve our shopping processes. We have also created ESSA – a system supporting the work of purchasing department. We invite you to contact us.